Last updated: 6 May 2025
RXJS B.V. (“RXJS”, “we”, “us”) respects your privacy and is committed to protecting your personal data. This Policy explains how we collect, use, share and safeguard information when you:
contact our support team.
For the purposes of the EU General Data Protection Regulation (“GDPR”), RXJS B.V., Lindekamp 3, 7721 VM, Netherlands (KvK 69071403) is the data controller for the processing described below. Email: [email protected]
| Category | Examples | Source |
|---|---|---|
| Account data | E‑mail address, password hash (if account created) | You |
| Billing information | Name, Email, company name, VAT ID (if applicable) | Collected by Paddle |
| Licence & device data | Licence key, activation count, OS version, device hash, IP address, in‑app preferences | Agent0 app |
| Usage / telemetry | Crash reports, feature‑usage counters | Agent0 app |
| Payment data | Order ID, last 4 digits of card, billing country, VAT rate, payment status | Paddle (see § 4) |
| Support records | E‑mails, support chat transcripts, attachments | You |
We do not receive or store full card numbers or bank details; these stay with Paddle. Also all requests you make to LLM providers are not stored or collected by RXJS.
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Create your account, issue licence keys, deliver updates | Contract (Art. 6 (1)(b)) |
| Process payments & send invoices | Contract; legal obligation (tax laws) |
| Prevent piracy, fraud and misuse | Legitimate interest (Art. 6 (1)(f)) |
| Provide support & communicate changes | Contract; legitimate interest |
| Improve stability and features (anonymised telemetry) | Legitimate interest; consent where required |
| Optional marketing e‑mails | Consent (Art. 6 (1)(a)) – opt‑in only |
You can withdraw consent at any time via the unsubscribe link or app settings.
| Data | Retention period |
|---|---|
| Account & licence data | While account is active + 12 months |
| Payment / invoicing records | 7 years (Dutch tax law) |
| Telemetry & server logs | 90 days, then aggregated |
| Back‑ups | Max 120 days, then deleted |
| Support tickets | 3 years after last interaction |
We share data only when necessary:
| Recipient | Role | Safeguard |
|---|---|---|
| Paddle.com Market Ltd. (UK) / Paddle.com Inc. (USA) | Merchant of Record – processes all payments, performs fraud checks | UK adequacy decision; SCC/Data‑Privacy‑Framework for US transfers |
| TransIP B.V. (NL) | Run update, licence and backup servers | EU/EEA datacentres |
| Use Splunk (US) | Sends transactional e‑mails | SCCs if outside EEA |
| Sentry (US) | Error tracking/analytics vendor (opt‑in) | Data minimised & pseudonymised |
| Plausible Analytics (US) | Website analytics | Data minimised & pseudonymised |
We will disclose information if required by law or to defend legal claims.
Where data leaves the EEA we rely on:
UK adequacy regulations (for Paddle UK);
Standard Contractual Clauses and, where applicable, the EU–US Data Privacy Framework (for Paddle Inc. and other US subprocessors);
additional technical measures such as encryption at rest and in transit.
TLS 1.2+ encryption for all data in transit
AES‑256 encryption at rest
Under the GDPR you can:
To exercise any right, e‑mail [email protected] from the address linked to your account. We may ask for ID to verify the request. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.
Our marketing website uses only:
Necessary cookies (session & CSRF)
Anonymous analytics cookies (Plausible, IP‑masked)
No cookies are set by the Agent0 desktop application.
Agent0 is not directed to children under 16. We do not knowingly process children’s data.
We may update this Privacy Policy from time to time. Material changes will be announced via the app or e‑mail. Continued use of the Service after the effective date constitutes acceptance of the revised Policy.
RXJS B.V. Lindekamp 3, 7721 VM, Netherlands E‑mail: [email protected]